This poem was written by an Appcore employee. We wanted to share this with our readers and wish you all a Happy Holiday Season.
Hundreds of service providers are looking to implement a multi-tenant public cloud environment every year and the most common question for all of them is; do I try and build this myself or find a vendor to partner with?
Performing cost analysis on cloud versus traditional recovery can seem like an overwhelming task, but it’s really not that hard. The first step is to calculate what the overhead for your traditional data centers and backups cost you today. Your accounting department likely can give you all of this. Using depreciated values is not a bad idea for looking at annual costs. Be sure to include things like: battery and UPS, fire suppression, generators, server equipment and racks, routers, hubs, switches, cabling from server to server, the cost to install, configure, and maintain the servers. Costs of upgrades and not least, the current costs you’re paying for backups, tapes and RAID. Then, there are the utility usage costs for network access, power, heating and cooling.
Implementing a ticketing system can take time and be a costly endeavour. In my past life, I was in charge of internal operation system support for a nationwide enterprise and so I understand the headaches with implementing new systems and applications. One way to alleviate these it to use a cloud platform to implementation. Below I have outlined three benefits for having a support ticketing system in the cloud.