Cloud computing has become the industry standard across the board. Although companies that are not using compute resources may not see the immediate effects this has on their bottom line, it will become increasingly apparent as their customers choose other partners and suppliers that utilize compute resources. There is no argument that cloud computing has made business processes drastically simpler and efficient, but knowing how to monitor your cloud environment is as essential, if not more so, as having these resources at your disposal in the first place. These are some of the worst cloud monitoring techniques (and how you can fix them).
So you have a cloud environment, but do you have cloud automation?
Companies that are using cloud computing but not employing cloud automation find themselves using valuable resources to manually provision VMs and comb through the vast expanse of their infrastructure. Cloud automation is a vital component of the cloud environment that can significantly decrease the amount of manual attention your system requires from your team. Additionally, it can improve your business processes by removing human error, which speeds up your response time.
Without a cloud automation component, you must rely on your tech team to track each issue that arises and force them to spend time creating a mechanism by which to share updates with one another. Again, this uses valuable time and resources that can be saved by employing cloud automation to correct these.
For those that currently have cloud automation technology and use alert features to keep teams updated about projects, it is important to channel these alerts to the appropriate team members. Using a blanket alert system passes issues to technical staff members that dont have access or knowledge about portions of the total environment.
Using a targeted alert system will streamline your response process and prevent desensitization among your support staff. This approach to cloud monitoring keeps necessary personnel in the loop while shielding them from unnecessary communication. Not only does this keep your tech team from becoming inundated by alerts, it also helps streamline your reaction to them by passing information only to those necessary to respond.
Not Monitoring Your Monitoring System
A monitoring system keeps tabs on your entire cloud environment. It should be well maintained, but, like all systems, it needs its own maintenance. Technical staff should take steps to ensure that the system is continually running. Many organizations place real time data on television screens in their departments so that they can physically see the systems running. This allows your team to see that data is being processed and, conversely, when there is something awry.
Losing Focus of the End User Experience
Focusing solely on your infrastructure is a common mistake that is easy for technical teams to make. After all, their job is to make sure that the infrastructure is continually running the virtual machines for your end users and that they can access their data when they need it. Although this is the overarching end goal, it is equally, if not more important, that your technical team is cognizant of the end user experience. Maintaining issues that directly and noticeably affect them should be the priority among your team. The end users are your companys source of revenue. Keeping their experience a positive one will further solidify your position as a dependable cloud provider and provide grounds for developing a positive relationship with potential customers.
A technical team that establishes proper monitoring techniques and avoids these common mistakes can create an environment that facilitates an overall better cloud experience. Smart monitoring is the key to providing this outstanding end user experience. Positioning your staff with the tools necessary to perform tasks necessary to this will serve as the beginning of your cloud service provider model, and help you propel forward in your market.