10 Best Practices for Offering Public Cloud

It is no secret that businesses must remain competitive with the most up-to-date technology and business techniques in order to deliver a complete offering that their customers want and need. As your clients transition to the cloud, you need to be prepared to offer solutions for them to remain a viable business partner. The following is a list of requirements you need to offer public cloud to your customers.

  1. Security

    At the top of everyone’s list is a secure system, a vital component of the cloud environment you provide. Utilizing a combination of both physical and digital security methodologies is a good practice to maintaining a secure environment. To keep up with cybercriminals, it is important to continue updating your systems on a regular basis after they are implemented to ensure these systems are offering enough security and are fully functional. Ensuring your customers’ data safety is necessary to build their trust and maintain their business. 

  2. Application marketplace

    The availability of an application marketplace allows your customers the autonomy to select the servers or applications they would like to use in their environment. This marketplace should be customizable so that only applications necessary to job functions can be provided to users. This allows your customers to access resources that are available anywhere at any time, providing a convenient experience for them.

  3. Self-service portal for on-demand resources

    In order to give your customers full reign over their cloud environment, there must be some level of automatic provisioning for your environment to be a usable solution. This self-service portal will allow your customers to launch new servers and applications on their own with a single click. An automated platform provisions all technical aspects behind the scenes, eliminating the need for technical knowledge. This simplicity of service helps make the environment easy to use for end users and reduces the need for additional IT personnel that specialize in cloud technology.

  4. Application management system

    A system that gives your administrators a holistic view of the cloud environment at a single glance is a necessary tool for managing the cloud for end users. This should be a single sign-on system that gives administrators all of the statistics on their environment, including temperature, data usage, IOPS and more. By monitoring these metrics and responding to them accordingly, your customers will receive an optimized cloud environment that is nearly always available. 

  5. Metering and billing system

    A metering and billing system will need to be configured in order to appropriately bill your customers for their usage. This system should be accessible to your customers so they can view their accounts and make payments online. Metering and billing should be able to be integrated with your current billing systems to allow an easy transition for your current customers. Making an easy-to-understand user interface will help your customers navigate the portal and simplify the user experience. 

  6. Role-based access control

    It is important to utilize role-based access control because it allows a granular level of permissions to each individual user. These levels of control will help your company protect sensitive information and reduce the number of data errors due to user inaccuracies. It is equally necessary to give administrators the necessary permissions to manage your cloud environment as it is to limit permissions to users in the environment. This protects data and facilitates maintenance. 

  7. Virtualization

    Virtualization is necessary for cloud environments and is considered the first step toward cloud. The cloud provider must implement the type of hypervisor necessary for your customer’s needs. Additionally, this should all be managed from a single interface for the customer. Your customer shouldn’t need to worry about whether their necessary applications are supported by your hypervisors, as the system must support several, for example KVM, XenServer and VMware. By providing several options, you eliminate this issue for your customers and allow for a better user experience.

  8. Channel criteria

    Everyone can utilize public cloud, just in different ways. In addition to your potential market, all of your current customers can benefit from a public cloud solution. As an established business, you already have access to and relationships with a strong customer base. This is a perfect opportunity to offer additional services to existing customers and further solidify your business relationships.

  9. Scalability

    One of the benefits of a cloud environment is scalability, which means that it can arrange itself to adjust to customer demand for resources. Providing this allows you multi-cluster support across multiple and remote locations and geographies. This can later be used to facilitate a federated cloud solution. Scalability is expected from the customer and is important to give them the resources necessary for their servers and applications, regardless of fluctuating needs. This provides an optimized user experience and is a noticeable benefit for your customers.

  10. Configurability

    Providers should be able to customize the environments for their customers’ individualized needs. By tailoring the environment to each customer, they will be able to more easily navigate the interface and increase efficiency for the client. Assessing the clients’ needs and then setting up the environment with customer-specific applications make this configuration possible. 

To remain competitive in the marketplace, it is imperative to provide your customers with solutions they want and need. Following these best practices ensures the most comprehensive and simplistic user experience possible to help you remain competitive in your market.