3 Benefits of Having a Support Ticketing System in the Cloud

Implementing a ticketing system can take time and be a costly endeavour. In my past life, I was in charge of internal operation system support for a nationwide enterprise and so I understand the headaches with implementing new systems and applications. One way to alleviate these it to use a cloud platform to implementation. Below I have outlined three benefits for having a support ticketing system in the cloud.  

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